Logo
Reunion

Reunion Digital Human Remembrance & Interaction Service Payment and Refund Policy

Welcome to the Reunion digital human remembrance and interaction service (hereinafter referred to as "this service"). To protect your legitimate rights and clarify the matters related to payment and refunds during your use of this service, we have formulated this policy. Please read this policy carefully before using the service. By using this service, you are deemed to have fully understood and agreed to all the contents of this policy.

I. Payment Related

(I) Payment Methods

This website uses Stripe as the payment service provider, supporting payment through the Stripe platform using credit cards (Visa, Mastercard, American Express, etc.), debit cards, and other international payment methods supported by Stripe. All payment transactions are securely processed by Stripe, and we do not store your complete payment card information.

(II) Payment Process

  1. Register and log in to your account, then select the desired service plan or credit package;
  2. Confirm the plan and related information, and click the "Pay" button to proceed to the Stripe secure payment page;
  3. Fill in your payment card information on the Stripe payment page and complete the payment. After a successful payment, the system will automatically grant the corresponding service permissions or credits.

(III) Service Plans and Fees

This website provides Reunion digital human remembrance and interaction services, including digital human avatar and voice collection and generation, digital memorial space creation, real-time audio/video interaction, memorial content organization and display, and other functions. We offer various credit packages for you to choose from, for using the above service functions. The specific package details and prices are displayed on the relevant pages. We may adjust packages and fees according to market conditions and service costs; any updates will be announced on this website and take effect from the date of publication. If you do not accept an adjustment, you may decide whether to continue purchasing after your purchased credits have been used up.

(IV) Invoice Issuance

If you need an invoice, please contact us via the email listed on this website (email: [email protected]) after a successful payment and provide relevant invoicing information (such as company name, taxpayer identification number, etc.). We will issue and send the invoice within 7 working days after receiving your application and information (electronic invoices will be sent to your email).

II. Refund Related

(I) Refund Situations

  1. If you are unable to use the Reunion digital human remembrance and interaction service normally due to technical malfunctions or service errors on this website, and we fail to fix the issue within 24 hours of receiving your feedback, you have the right to apply for a refund;
  2. If you have not used any service functions after purchasing credits (including but not limited to digital human avatar and voice generation, digital memorial space creation, real-time audio/video interaction, credit consumption, etc.), and no credit consumption has occurred within 7 days of purchase, you may request a refund. A Stripe payment processing fee of 5% will be deducted from the refund;
  3. Other refundable situations stipulated by applicable laws or agreed upon by both parties.

(II) Non‑refundable Situations

  1. You have already used any service functions, such as digital human avatar and voice generation, digital memorial space creation, real-time audio/video interaction, or consumed any credits;
  2. You are unable to use this service due to reasons attributable to yourself (for example, account information leakage, operational errors, or device/network issues);
  3. Your refund request is based on subjective reasons unrelated to the service quality, such as "dislike of results" or "not satisfied with digital human avatar/voice/video effects";
  4. The request exceeds the time frame specified in the refundable situations above.

(III) Refund Process

  1. If you meet the refund conditions, please contact us via the email provided on this website (email: [email protected]) and submit a refund request with the reason and order information;
  2. We will review your application within 3–5 working days after receiving it;
  3. Upon approval, we will refund the amount through Stripe to your original payment card. The refund arrival time is subject to Stripe and the issuing bank's processing schedules, typically 5–10 business days.

(IV) Refund Restriction

Each order can only be refunded once. If your refund request is not approved, we will explain the reason to you.

III. Other

  1. This policy is a supplement to the terms of the Reunion digital human remembrance and interaction service and has the same legal effect as other related terms.
  2. We may modify this policy based on changes in laws and regulations or business development. The revised policy will be published on this website and will take effect from the date of publication. If you disagree with the revised policy, please stop using the service immediately; continuing to use the service will be deemed acceptance of the revised policy.
  3. For specific terms and security measures regarding Stripe payments, please refer to Stripe's terms of service and privacy policy.
  4. If you have any questions, opinions, or suggestions regarding this policy, please contact us at: [email protected].

This policy will come into effect on January 30, 2025.